National IPS Refund, In-Person/Hybrid, and Course Cancellation Policy

Effective Date: 03-18-2026
National Institute of Public Safety LLC (“National IPS”)

By purchasing, enrolling, accessing, or completing any portion of a course or service provided by National IPS, you acknowledge that you have read, understood, and agreed to this Policy, the Terms & Conditions, and the Worry-Free Guarantee.

1. Refund Policy

National IPS maintains a transparent Refund Policy applicable to all courses. By purchasing, enrolling, accessing, or completing any portion of a course or service, you acknowledge and agree to this Refund Policy and the Terms of Service. Your use of our services constitutes a full, binding agreement to these terms.

Proper Channels for Refund Requests

All refund requests must be submitted in writing via:

Requests submitted through any other method may not be considered valid.

Our 72-Hour Worry-Free Guarantee

National IPS offers a 72-hour Worry-Free Guarantee from the time of purchase for all eligible courses. Refund requests under this guarantee must:

  1. Be submitted via the proper channels listed above

  2. Be received within 72 hours of purchase

  3. Be submitted prior to course completion, defined as successful completion of all lessons, quizzes, and/or issuance of a completion certificate

General Online Courses

Refunds are only available if the student has not completed all lessons and quizzes and submits the request within the 72-hour Worry-Free Guarantee period.

Definition of Completion

A course is considered complete upon:

  • Successful completion of all lessons and quizzes, including the final lesson or final quiz; and/or

  • Issuance of an online completion certificate

If a certificate has not yet been issued, the course is still considered complete, as the student may request the certificate at any time. Completion is a prerequisite for all refund considerations, certifications, and eligibility for course transfers.

In-Person / Hybrid Courses

Courses may be fully in-person or hybrid (combination of online and in-person instruction).

  • No refund shall be issued if the online portion has been completed, regardless of in-person attendance, distance, scheduling conflicts, or date restrictions.

  • Refunds are only available if the online portion has not been completed and requested within 72 hours via proper channels.

  • Completion of all online lessons but missing in-person sessions does not qualify for a refund; rescheduling or transfer may be offered at National IPS’s discretion.

  • Where a refund is not available, students may submit a request for a course transfer to another National IPS education course of equal or lesser value, at the student’s choice, subject to availability and approval by National IPS.

  • Courses include, but are not limited to, the California Initial Security Officer Certification Course (AKA: Powers to Arrest & Appropriate Use of Force Course).

American Red Cross Courses

All courses offered under the American Red Cross brand are final, non-refundable, and non-transferable once registration is complete.

Specialized Certifications

All specialized certification programs are non-refundable due to proprietary content and evaluation mechanisms.

Completed Courses

No refund shall be issued for any course that has been fully completed, regardless of outcome or satisfaction.

State/Federal Rights

This Refund Policy is governed by applicable federal and state consumer protection laws. Where statutory rights exceed these terms, National IPS will comply.

Limitation of Liability

To the maximum extent permitted by law, National IPS shall not be liable for any indirect, incidental, special, or consequential damages, including lost profits, revenue, or data, arising from enrollment in or use of any course or service.

Indemnification

Students agree to indemnify, defend, and hold harmless National IPS, its officers, directors, employees, and affiliates from any claims, damages, liabilities, or expenses arising from enrollment, participation, or use of services.

Publication of Refund Policy

This Refund Policy, including the 72-hour Worry-Free Guarantee, is always viewable:

By purchasing or enrolling in any course, the student acknowledges that this policy was accessible and visible prior to completing the checkout process, and agrees to be bound by its terms.

2. In-Person and Hybrid Course Acknowledgement, Location Disclosure, and Refund Waiver

Acknowledgement of Course Format and Location

By enrolling in or purchasing any National IPS course that incorporates an in-person training component—whether as a fully in-person course or hybrid—the student expressly acknowledges and agrees that:

  • Mandatory Physical Attendance: Attendance at the designated physical training location is a material component of the course. The official in-person training location is:

    National IPS Training Center
    26455 Rockwell Canyon Rd
    Santa Clarita, California 91355
    Los Angeles County, California

  • Pre-Purchase Disclosure: This location is publicly disclosed prior to purchase and is available:

    • On the course information section of the relevant course page

    • On the course map section of the California Training page

    • In the website footer and contact page

  • Supersession of Prior Representations: This acknowledgment supersedes any prior oral, written, or implied statements concerning alternative course locations, unless a different location is explicitly specified in the official course information page for that specific course.

Refund Waiver Based on Distance or Awareness

Because the in-person location is explicitly disclosed prior to purchase, the student agrees that any claim for a refund based on geographic distance, inconvenience, or alleged lack of knowledge regarding the training location shall be invalid. Refunds under such circumstances are solely subject to the discretion of National IPS and must comply with all other refund requirements set forth in these Terms, including:

  1. Submission via proper channels: email at Contact@nationalips.com or the official contact form at https://nationalips.com/contact/

  2. Submission within the 72-hour Worry-Free Guarantee period from the date of purchase

  3. Submission prior to online course completion, as defined by successful completion of all lessons, quizzes, and/or issuance of a completion certificate

Binding Agreement & Legal Effect

By purchasing, enrolling, or accessing any portion of a course with an in-person component, the student confirms that they have read, understood, and agreed to this clause. This acknowledgment forms a binding contractual obligation and is incorporated by reference into the Terms and Conditions of Use and Refund Policy of National IPS.

This clause constitutes a full and enforceable waiver of any claim or dispute regarding the course location or distance from the training site, except as otherwise required by applicable law.

3. Course Cancellation

National IPS reserves the right to cancel or reschedule any course—online, in-person, hybrid, or American Red Cross—due to low enrollment, instructor availability, or unforeseen circumstances.

Students affected by cancellations will be offered the option to:

  • Receive a credit equal to the amount paid, applicable toward enrollment in a future course; or

  • Transfer enrollment to the next available session, subject to availability

No cash refunds will be issued for cancellations initiated by National IPS. National IPS is not responsible for any incidental costs incurred by students, including travel, lodging, or other expenses.

Policy Updates and Effective Date

The National Institute of Public Safety LLC (“National IPS”) reserves the right to update or amend this Policy at any time. The Effective Date listed above applies to this version. Any updates or modifications will also be posted at:

  • The website footer under Refund policy & legal Terms

  • The Legal Terms page, and

  • The Terms & Conditions page at checkout

Continued enrollment, access, or use of any National IPS course or service constitutes acceptance of the updated Policy.

Questions or concerns?
📧 Email: Contact@NationalIPS.com
🌐 Website: https://nationalips.com/contact/