National IPS Refund, In-Person/Hybrid, and Course Cancellation Policy

Effective Date: 05-01-2026
National Institute of Public Safety LLC (“National IPS”)

By purchasing, enrolling, accessing, or completing any portion of a course or service provided by National IPS, you acknowledge that you have read, understood, and agreed to this Policy, the Terms & Conditions, and the Worry-Free Guarantee.

1. Refund Policy

National IPS maintains a transparent Refund Policy applicable to all courses. By purchasing, enrolling, accessing, or completing any portion of a course or service, you acknowledge and agree to this Refund Policy and the Terms of Service. Your use of our services constitutes a full, binding agreement to these terms.

Proper Channels for Refund Requests

All refund requests must be submitted with the email used to purchase in writing via:

Requests submitted through any other method may not be considered valid.

Our 72-Hour Worry-Free Guarantee

National IPS offers a 72-hour Worry-Free Guarantee from the time of purchase for all eligible courses, including online-only and hybrid (online + in-person) courses.

The guarantee does not apply to:

  • American Red Cross courses (all are final, non-refundable, non-transferable)
  • Specialized certification programs due to proprietary content

This guarantee provides students with the right to request a refund under the conditions outlined below.

Refund Request Requirements

To qualify for a refund under this guarantee, all requests must:

  1. Be submitted via the proper channels:
  2. Be submitted using the email the customer used to purchase the course.
  3. Be received within 72 hours of purchase.
  4. Be submitted prior to Online Course Completion (for online-only courses) or Online Course Portion Completion (for hybrid courses), defined as follows:

For Online-Only Courses:

  • Successful completion of all online lessons and quizzes; and
  • Completion of the final lesson and/or final quiz, where applicable.

For Hybrid Courses (Online Course Portion + In-Person Session):

  • Successful completion of all online lessons and quizzes; and
  • Completion of the final online lesson and/or final online quiz, where applicable.

Important Note:
Completion of the online portion—whether as part of an online-only course or the online component of a hybrid course—is required to maintain eligibility for refunds, course transfers, and certificate issuance. Once the online portion has been completed, the 72-hour Worry-Free Guarantee is no longer applicable, even if the in-person portion of a hybrid course has not yet been attended.

Training Location Distance Disclaimer:
Full refunds will not be issued under any circumstances—regardless of purchase date or course completion—based on the distance to, inconvenience of, or inability to access the in-person training location. The official training location is clearly disclosed prior to purchase, and by enrolling, students acknowledge and accept this policy.

If the online portion of a hybrid course has not been completed and a refund request is submitted due to the training location’s distance or accessibility, a partial refund or transfer to another online course may be considered at the sole discretion of the National Institute of Public Safety following internal review.

General Online Courses

Refunds are only available if the student has not completed all online lessons and quizzes and submits the request within the 72-hour Worry-Free Guarantee period.

Definition of Online Course Completion

“Online Course Completion” means the successful fulfillment of and passing of all required online course components, including, without limitation:

  • Completion of all lessons and quizzes; and
  • Completion of the final lesson and/or final quiz, where applicable.

For the avoidance of doubt, completion of the final lesson and/or final quiz is required for a course to be deemed complete. A course shall be deemed complete immediately upon satisfaction of these requirements, regardless of whether a certificate of completion has been automatically issued. In the event that a certificate is not automatically issued due to a system error, the student may request issuance at any time by contacting our team via email at Contact@nationalips.com or through the contact form available at https://nationalips.com/contact/.

No refunds shall be issued once Online Course Completion has occurred. Online Course Completion is a prerequisite to all refund determinations, certification eligibility, and course transfer eligibility.

In-Person / Hybrid Courses

Courses may be fully in-person or hybrid (combination of online and in-person instruction).

  • No refund shall be issued if the online portion of the course has been completed, regardless of in-person attendance, distance, scheduling conflicts, or date restrictions.
  • No full refunds will be issued for reasons related to the training location, including distance, travel requirements, or accessibility. The in-person training location is clearly disclosed prior to purchase, and enrollment constitutes acknowledgment and acceptance of this policy.
  • Refunds are only available if the online portion has not been completed and a request is submitted within 72 hours of purchase through the proper channels.
  • Completion of all online lessons while failing to attend the in-person session does not qualify for a refund. In such cases, rescheduling or a course transfer may be offered at the sole discretion of National IPS.Where a refund is not available, students may request a course transfer to another National IPS course of equal or lesser value, subject to availability and approval via the proper channels.
  • This includes but is not limited to the California BSIS Initial Security Officer Certification Course: AKA: The Powers to Arrest and Appropriate Use of Force Course.

Definition of Online Course Portion Completion

“Online Course Portion Completion” refers to the online component of a hybrid (online and in-person) course and means the successful fulfillment of and passing of all required online components, including, without limitation:

  • Completion of all online lessons and quizzes; and
  • Completion of the final online lesson and/or final quiz, where applicable.

For the avoidance of doubt, the online portion shall be deemed complete immediately upon satisfaction of these requirements, regardless of whether a certificate for the online portion has been automatically issued. In the event a certificate is not automatically issued due to a system error, the student may request issuance at any time by contacting our team via email at Contact@nationalips.com or through the contact form available at https://nationalips.com/contact/.

No refunds shall be issued once Online Course Portion Completion has occurred. Completion of the Online Course Portion is a prerequisite to all refund determinations, certification eligibility, eligibility to attend any required in-person training, and course transfer eligibility.

No refunds shall be issued once Online Course Completion or Online Course Portion Completion has occurred. Students must acknowledge this policy prior to purchase.

American Red Cross Courses

All courses offered under the American Red Cross brand are final, non-refundable, and non-transferable once registration is complete.

Specialized Certifications

All specialized certification programs are non-refundable due to proprietary content and evaluation mechanisms.

Completed Courses

No refund shall be issued for any course that has been completed, regardless of outcome or satisfaction.

Certificates

  • Certificates are issued only after all course requirements are successfully completed, whether online-only or hybrid.
  • Certificates may be automatically issued, or requested via email/contact form if system errors occur.
  • Certificates are non-transferable and may not be shared, sold, or altered. Misuse may result in revocation and/or legal action.

State/Federal Rights

This Refund Policy is governed by applicable federal and state consumer protection laws. Where statutory rights exceed these terms, National IPS will comply.

Limitation of Liability

To the maximum extent permitted by law, National IPS shall not be liable for any indirect, incidental, special, or consequential damages, including lost profits, revenue, or data, arising from enrollment in or use of any course or service.

Indemnification

Students agree to indemnify, defend, and hold harmless National IPS, its officers, directors, employees, and affiliates from any claims, damages, liabilities, or expenses arising from enrollment, participation, or use of services.

Publication of Refund Policy

This Refund Policy, including the 72-hour Worry-Free Guarantee, is always clearly viewable in the following locations:

By purchasing or enrolling in any National IPS course, the student acknowledges that they have read this policy, that it was accessible and visible prior to completing checkout, and agrees to be bound by its terms.

2. In-Person and Hybrid Course Acknowledgement, Location Disclosure, and Refund Waiver

Acknowledgement of Course Format and Location

By enrolling in or purchasing any National IPS course that incorporates an in-person training component—whether as a fully in-person course or hybrid—the student expressly acknowledges and agrees that:

  • Mandatory Physical Attendance: Attendance at the designated physical training location is a material component of the course. The official in-person training location is:
    National IPS Training Center
    26455 Rockwell Canyon Rd
    Santa Clarita, California 91355
    Los Angeles County, California

    • Pre-Purchase Disclosure: The in-person training location is disclosed prior to purchase and can be viewed on:
      • The course information page of the course 
      • The course map section for the selected course 
      • The Contact Us page
      • The website footer
  • Students must acknowledge that they understand the training location and agree to our Terms & Conditions and Refund Policy at checkout. Enrollment or purchase of any course cannot be completed without this acknowledgment and agreement.
  • Supersession of Prior Representations: This acknowledgment supersedes any prior oral, written, or implied statements concerning alternative course locations, unless a different location is explicitly specified in the official course information page for that specific course.

Refund Waiver Based on Distance or Awareness

Because the in-person training location is explicitly disclosed prior to purchase, the student acknowledges and agrees that any request for a full refund based on geographic distance, inconvenience, or lack of awareness of the training location is invalid. Any exception to this policy is granted solely at the discretion of the National Institute of Public Safety and must comply with all applicable refund requirements set forth in these Terms, including:

  • Submission through the proper channels using the same email address associated with the original purchase (via Contact@nationalips.com or the official contact form at https://nationalips.com/contact/)
  • Submission within the 72-hour Worry-Free Guarantee period from the date of purchase
  • Submission prior to completion of the online course portion, defined as successful completion of all online lessons, quizzes, and/or issuance of a certificate of completion

Binding Agreement & Legal Effect

By purchasing, enrolling, or accessing any portion of a course with an in-person component, the student confirms that they have read, understood, and agreed to this clause. This acknowledgment forms a binding contractual obligation and is incorporated by reference into the Terms and Conditions of Use and Refund Policy of National IPS.

This clause constitutes a full and enforceable waiver of any claim or dispute regarding the course location or distance from the training site, except as otherwise required by applicable law.

3. Course Cancellation

National IPS reserves the right to cancel or reschedule any course—online, in-person, hybrid, or American Red Cross—due to low enrollment, instructor availability, or unforeseen circumstances.

Students affected by cancellations will be offered the option to:

  • Receive a credit equal to the amount paid, applicable toward enrollment in a future course; or
  • Transfer enrollment to the next available session, subject to availability

No cash refunds will be issued for cancellations initiated by National IPS. National IPS is not responsible for any incidental costs incurred by students, including travel, lodging, or other expenses.

Policy Updates and Effective Date

The National Institute of Public Safety LLC (“National IPS”) reserves the right to modify, amend, or update this Policy at any time. The Effective Date stated above applies to the current version of this Policy.

Any updates or revisions will be posted in the following locations:

Continued enrollment in, access to, or use of any National IPS course or service constitutes acknowledgment and acceptance of the most current version of this Policy, including any updates or modifications.

Questions or concerns?
📧 Email: Contact@NationalIPS.com
🌐 Website: https://nationalips.com/contact/