Handling Difficult People (California)

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Course Content

Handling Difficult People
This course draws on principles of communication, conflict management, de-escalation, and cultural competency outlined in the BSIS Power to Arrest and Appropriate Use of Force Training Manual to equip security personnel with strategies for effectively and safely interacting with challenging individuals encountered during their duties. The content emphasizes prevention, observation, reporting, and the judicious use of force as a last resort

  • A. Communications
  • B. Conflict Management
  • C. Speaking Constructively
  • D. Valuing Diversity
  • E. Negotiating
  • F. Verbal Diffusion

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The National Institute of Public Safety is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

Our Training License

Denver. CO

ID Number - 260

 

Arizona

ID Number - 1810310

 

California

ID Number - ATG-2976

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